Refund policy

Refunds & Returns

We are unable to accept returns under any circumstances due to health and hygiene regulations.

Refunds cannot be given on undelivered or refused packages, or on bespoke products – This includes personalised Items, self-created Pick n Mixed items. 

For non-bespoke/Self chosen products, that are returned to us following a refusal or non-delivery, a refund may be considered, at our discretion, following an investigation of the item.

Where refunds are provided, at our discretion, postage/delivery costs incurred will not be included. 

We are unable to compensate for any issues after 28 days from ordering.

Should you be unhappy with your order or there is an issue with your purchase, please get in touch.

Your Order

Amendments can not be made to your order once the order has been processed.

Should you have a query about your order please get in touch via our chat function or our Facebook page.

All payments made via our website are made via a secured payment portal within our website.

If you have a question regarding a product please ask before you place your order. Once orders have been placed we can not amend them.

Pick n Mix/Create your own bundle: Whilst we try to maintain stock levels on our Pick and Mix section daily, at times due to supply individual products may go out of stock with short notice. If an item/product is unavailable upon packing your sweet box, a substitute will be provided in the form of additional 100g scoops from the sweets you have already selected (or similar sweets to those unavailable) to make up the weight.

Please note that our Pick n Mix/Self created option is a selection of mixed sweets, chosen by the you. These are not individually bagged sweets, they are placed together in the same bag/box in 100g scoops or as weight specified. All self chosen Pick n Mix sweets are mixed together and sold in in either Kraft food safe boxes or clear, sealed poches for freshness.

For mixed sweets including  pre-mixed & pick & mix boxes, we recommend these are consumed within 28 days of purchase. We can not be held responsible for any reduction in quality due to storage conditions after you receive your items.